1. Personal Data:

• User Account Details: Name, email address, phone number, profile information, uploaded handwriting/signature samples, comments, and reviews.
• Payment Information: Data required to process payments, such as transaction details.
• Sensitive Personal Data such as passwords and payment details will be treated with additional safeguards in compliance with the Indian IT Act.

2. Automatically Collected Information:

• Device information, IP address, browser type, operating system.
• Location data and GPS information (if enabled).
• Usage data, including pages visited, time spent, interaction data, and browsing history.

3. Third-Party Information:

• Data provided by third parties, such as analytics providers or partners offering services through our Platform.

4. Cookies and Tracking Technologies:

• Cookies are used to remember preferences, improve services, and analyse usage patterns. Users can control cookie settings in their browsers, but disabling cookies may affect the Platform’s functionality.

1. Provision of Services:

• Deliver handwriting and signature analysis services.
• Confirm and manage appointments.

2. Communication:

• Send notifications about services, promotions and changes to our Terms of Use or Privacy Policy.
• Address inquiries, grievances, and customer support requests.

3. Improvement and Personalisation:

• Analyse usage trends to enhance Platform functionality and user experience.
• Offer personalised recommendations and targeted advertisements.

4. Compliance and Security:

• Detect and prevent fraud, unauthorised activities and security breaches.
• Comply with legal obligations and respond to lawful requests from authorities.

1. With Service Provider:

• Third-party vendors assisting in payment processing, analytics, hosting or other operational tasks.

2. Legal Compliance:

• To comply with applicable laws, regulations or court orders.
• To enforce our Terms of Use and protect the rights and safety of users and the Platform.

3. Business Transfers:

• In case of a merger, acquisition or sale of assets, your information may be transferred to the successor entity.

4. With Your Consent:

• Information shared voluntarily, such as public comments or reviews, may be visible to other users.

• Security Measures

• We implement industry-standard security practices, including encryption, firewalls and restricted access, to protect your data.
• Despite our efforts, no system is entirely secure. Users are advised to take precautions to safeguard their credentials.

• Data Breach Notifications

• In the event of a Data Breach, we will notify affected users within 72 hours of discovering the breach, as per Indian Regulations. Notifications will be sent via email and mobile application. We will also inform relevant data protection authorities as required by law.

• Cross-Border Data Transfer:

Your personal data may be transferred and processed outside of India, including in countries where data protection laws may differ. We ensure that such transfers comply with the Indian IT Act and that appropriate safeguards, such as standard contractual clauses are in place to protect your information. By using the Soulera platform, you consent to the cross-border transfer of your personal data for the purposes described in this policy.

• Within Our Organisation:

Your personal data may be shared among our affiliates, subsidiaries or partners for operational purposes, such as managing our services, improving customer experience and conducting internal analysis. We ensure that all entities involved maintain appropriate data protection standards.

• Third-Party Service Providers:

We may engage third-party service providers to perform functions on our behalf, such as IT, support, marketing or data analysis. These providers may have access to your personal data as necessary to carry out their functions and we ensure that they are bound by strict confidentiality and data protection obligations.

• Legal and Regulatory Compliance:

Your personal data may be disclosed to government authorities, law enforcement agencies or regulatory authorities when required by law, in response to a judicial summons, or court orders or to protect our rights or those of others.

• Business Transfers:

In the event of a merger, acquisition or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal data.